Return & exchange

No Returns Policy: We do not accept returns for any products. All sales are final. Please ensure you review your order carefully before completing your purchase.

Size Exchange Policy

  • Eligibility: Exchanges are only available for size-related issues
  • Time Frame: Exchanges must be requested within 30 days of the shipping date
  • Condition Requirements: Items must be:
  • Unworn and in original condition
  • With all original tags attached
  • In original packaging
  • Free from any damage, stains, or alterations

Exchange Process

  1. Contact our customer service team within 30 days of shipping
  2. Provide your order number and reason for exchange
  3. Receive exchange authorization and instructions
  4. Ship the item back using the provided return label
  5. Once we receive and inspect your item, we’ll send the new size
  6. Processing time: 5-7 business days after we receive your return

Exchange Limitations

  • Only one size exchange per item is permitted
  • Exchanges are subject to availability of the requested size
  • We cover shipping costs for sending the replacement item

Cancellation Window

  • Orders can be cancelled within 24 hours of placement
  • Cancellation requests received after 24 hours cannot be processed

How to Cancel

  • Email us immediately with your order number
  • Call our customer service line during business hours
  • Cancellations must be confirmed by our team

Cancellation Processing

  • Full refund will be processed to the original payment method
  • Refunds typically take 3-5 business days to appear on your statement
  • If your order has already shipped, it cannot be cancelled
  • This policy applies to all orders placed on our website
  • Sale items and final sale merchandise cannot be exchanged
  • We reserve the right to refuse exchanges that do not meet our conditions
  • Damaged or defective items received will be handled on a case-by-case basis

For any questions regarding exchanges or cancellations, please contact us:

  • Email: support@thebamboostory.shop
  • Phone: 8755544353,9910735193
  • Business Hours: 9am-6pm IST.

Contact us

FAQs

  • Customer Service
  • You can also contact us outside public holidays:
  • Monday to Saturday 9am-6pm
  • +91 8755544353
  • +91 9910735193